Complaints Policy
How to raise a concern
Use the ServiceM8 booking form to provide your name, contact details, site postcode, job reference, attending provider, date and description of the issue. Include the outcome you are seeking. You can also call the central booking number.
Central operation and regional provider
UK Gas Plumbers operates the central booking operation. Concerns about attendance, pricing or workmanship should identify the provider involved so the request can be directed appropriately. The provider’s contract and any applicable statutory rights remain relevant.
Supporting information
Keep the quotation, invoice, service record and relevant correspondence. Supply photographs only where it is safe to do so; do not remove appliance covers or interfere with gas equipment to collect evidence.
Progress and escalation
Ask the helpdesk and attending provider for the next step and an expected update. No fixed response deadline, manufacturer approval or guaranteed resolution is claimed on this website.
Safety concerns
If you suspect unsafe plant, stop using it and seek appropriate qualified assistance. For a suspected gas leak in Great Britain leave the building and contact the National Gas Emergency Service from a safe place; for danger to life contact the emergency services.
Central operation: 020 8935 5572 · Book an Engineer
Book a commercial boiler engineer
Share the site postcode, boiler make and model, symptoms and access requirements. The central booking operation routes your request to the appropriate regional provider, who confirms availability, scope and pricing.