Privacy Policy

1. Introduction

Commercial Boiler Repair ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Central enquiries and online booking

UK Gas Plumbers operates the central booking operation. This website does not collect enquiries through an on-site form. Booking and quote requests open the external ServiceM8 booking form, whose own privacy terms apply. Details supplied through ServiceM8 may be shared with the relevant regional provider for request handling.

2. Information We Collect

We may collect and process the following information about you:

• Personal Information: Name, email address, phone number, postal address
• Technical Data: IP address, browser type, device information, operating system
• Usage Data: Information about how you use our website and services
• Service Information: Details about your property, service requests, and appointment history

3. How We Use Your Information

We use your information for the following purposes:

• To handle commercial boiler and connected heating-plant requests
• To process your service requests and bookings
• To communicate with you about appointments and emergency callouts
• To send you important service updates and safety notifications
• To improve our website and services
• To comply with legal obligations and safety regulations

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract Performance: To fulfill our service obligations to you
• Legitimate Interest: To improve our services and communicate relevant information
• Legal Obligation: To comply with Gas Safe regulations and safety requirements
• Consent: Where you have provided explicit consent for marketing communications

5. Data Sharing and Disclosure

We may share your information with:

• Gas Safe Register for compliance and certification purposes
• Insurance providers when required for claims processing
• Payment processors for transaction handling
• Regulatory bodies as required by law
• Regional service providers who assess or fulfil your enquiry

We do not sell or rent your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

8. Your Rights

Under data protection law, you have the right to:

• Access your personal data
• Correct inaccurate personal data
• Request deletion of your personal data
• Object to processing of your personal data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

9. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: